FREQUENTLY ASKED QUESTIONS
Louisiana Official Documents
Where can I find official documentation for gaming in Louisiana?
There are a variety of laws and regulations that apply to gaming. For more information, please view our Video Gaming Information page and follow the links provided.
Service
What can be used to clean the screens?
A damp rag or denatured alcohol. Never apply cleaning solution directly to the screen. Only apply cleaner to the rag being used to clean the screen.
What are the hours of operation for Service?
Service calls are answered 24/7.
How do I know if a ticket is valid?
Check the location header, time & date on the ticket. Always ask for an ID. If you are ever in doubt, call the Service Technician.
When must winning tickets be paid?
Winning tickets must be paid at the time they are submitted for payment. There is no time limit or expiration on a winning ticket. If you have any doubts call Service Technician.
Accounting
How do I figure out my commission?
Net less state tax times your commission percentage.
How and when do I get 1099 information?
It will be mailed by January 31st of the following year. If you do not receive it by then, call and we can either mail, email, or fax a duplicate copy to you.
What does it mean when my video poker commission is negative?
The machine paid out more money than it took in.
How do I request accounting information?
Contact our main office by phone or e-mail.
How much does the state collect? And do I need to pay it?
Three (3) machine locations pay 26% in state taxes; Truck Stops pay 32.5% in state taxes. The devise owner collects the state tax during collection and it is automatically deducted from our designated bank account.
Why did I receive a 1099 for my video poker or amusement revenue?
It is required by law that we send one out to anyone that receives revenue of $600 or more a year in revenue.
Video Poker
How old must an employee be to pay a winning ticket?
18 years old. You can own a business at 18 so you can pay a winning ticket at 18, you are not allowed to play the machines until you are 21.
How long will it take to get my video poker permit?
According to the Gaming Website from the time the application is submitted it can take from 3 to 4 months for you to receive your permit.
Do I need a partition around the video poker machines?
Partitions are only required in Establishments were mixed patronage (17 and under) are allowed. Machines cannot be visible to underage individuals. If you do not allow mixed patronage in your establishment you are not required to have a partition around the machines.
Do I have to sell alcohol to have video poker?
Yes, you must have a State alcohol permit, either a Class A-General -21 Years and Older, On Premise Consumption Only or Class A-Restaurant Permit.
Who must meet suitability with the Gaming Division for a location to get permitted?
Includes but is not limited to each person who owns, has or controls, directly or indirectly, more than a 5% ownership, income or profit interest in the applicant; each officer, director, partner, manager, or managing member of the applicant; any trustee, settlor or beneficiary of a trust that owns, has or controls, directly or indirectly, more than a 5% interest in the applicant; any person who has the ability to exercise significant influence over the applicant; any person who receives more than a 5% revenue interest in any form, including, but not limited to, a consulting fee, commission, finder’s fee, loan repayment, or any other business expense related to the gaming operation of the applicant; any person who receives or may receive a percentage of the gaming revenue from the applicant; and the spouse of an individual who owns, has or controls, directly or indirectly, more than a 5% ownership, income or profit interest in the applicant; also spouses of any person who receives or may receive more than 5% of the gaming revenue from the applicant.
Louisiana Problem Gamblers Help Line · Toll-Free 1-877-770-7867
